Brand | Foster Grant

Industry | Retail / Consumer Goods / Lifestyle (Sunglasses & Eyewear)

Project | Copy & Messaging Guidelines

Voice | Informative & Confident, While Remaining Lighthearted & Fun

Foster Grant, a global sunglasses, readers, and optical brand in the EssilorLuxottica portfolio, was struggling with inconsistent messaging across channels. They hired me to create cohesive copy and messaging guidelines for their brand, categories, and collections.

I started by defining the overall brand voice and building out core messaging guidelines.

With that foundation in place, I developed tailored messaging for each category and collection, giving each a distinct tone that still aligned with the brand’s overall voice.

These key points provided the necessary context to get the brand voice right.

Intro

Voice description with example

Where the brand comes from

Who the consumer is

Brand values

What the voice is not

Phrases that distinguish the brand

Words to use

Words and ideas to avoid

Alternative language suggestions

Terminology reference for spelling, branding, and legal claims

The overall Foster Grant voice is consistent across all categories and collections

This Foster Grant voice is consistent across all categories and collections.

FOSTER GRANT’S VOICE SOUNDS LIKE THIS    

We speak to our consumers as peers, both respectfully and intelligently. Our tone is lighthearted and fun, yet confident and self-assured. We are The Original American Sunglass Brand® after all. But we’re not pretentious about it, and neither are the people who buy our stuff. They have an eye for style and a good feel for sensibility. They want iconic eyewear for a smart price. Our rich history paired with modern innovation makes for a compelling story to tell our multicultural audience.     

We’re informative and confident, but also lighthearted and fun. Intelligent and cross-cultural, yet social and down to earth. We’re positive and inviting while remaining clear and concise.      

THE BRAND   

The Original American Sunglasses Brand® was launched when Sam Foster sold his first pair of sunglasses on the Atlantic City boardwalk in 1929. During the golden age of Hollywood, Foster Grant was a brand of choice for celebrities and fashion icons. The classic ad campaign “Who’s That Behind Those Foster Grants®” created an iconic foundation for our brand, and a name synonymous with contemporary styles.    

As unique as the people who buy our glasses, Foster Grant had the rare opportunity to grow with its customers. As we matured, so did the people who were wearing our sunglasses. They needed reading glasses but didn’t want to wear the outdated styles their grandparents wore. So, Foster Grant released stylish readers that looked and felt good, becoming a trustworthy source for styles that let our consumers care for their eyes and express themselves not just through their sunglasses, but now with their reading glasses, too.   

Today its spirit of innovation, style and originality remains as strong as it was over 95 years ago.    

We’ve established ourselves as the global leader in eyewear by adding innovation and modern technology to our unique styles, without the premium price. With modern-day influencer endorsed collections, and licensed brands and collaborations with household names, our brand is associated with some of our consumers core interests.   

THE CONSUMER   

The Foster Grant consumer has a good sense of style. They’re smart, levelheaded, and into styles that allow them to express themselves. At this price point, they can choose from a few pairs to have on hand. Some like to have a pair just for the beach. Others keep a pair in the car, so they never forget them. There are even people who wear one style in the winter and another in the summer. Because to some, versatility is more important than that one pair they spent their last paycheck on. Many of our consumers are into Foster Grant’s collaborations, where their core interests become intertwined with everyday life. Watching Griselda is somehow more fun when you’re wearing your Foster Grant retro Griselda sunglasses. And when you’re not at Disneyland, wearing Disney X Foster Grant® is usually the next best thing.    

Across the different versions of the Foster Grant consumer, each one takes pride in wearing a brand that cares about their individuality. It’s easy to be innovative and effortlessly express themselves each day with countless contemporary styles. And they don’t just care about their look- they care about the world. They feel good knowing their glasses are made with sustainable materials, and that Foster Grant helps underserved people. Because they’re into brands that care about more than just looks. That’s why they buy Foster Grant eyewear.     

THE FOSTER GRANT BRAND HOLDS THESE VALUES AND THEY COME OUT IN THE COPY   

We strive to be the global leader in eyewear, inspiring originality for all kinds of consumers through quality, innovative eyewear. And that means we’re serious about unrivaled design, quality, eye care, self-expression, and our history of being visionaries. And why not?  We’re proud of where we came from and excited about where we’re going. But that’s not all we care about. Discovering more sustainable ways to produce our glasses and minimize our carbon footprint is an ongoing and ever-changing part of the company culture. And our charitable ventures across the globe have given millions of pairs of eyewear to underserved people, giving them the ability to see clearly and protect their eyes from the sun’s harmful rays. We’re enhancing the iconic vision launched nearly a century ago and revolutionizing our products with innovation and technology our consumers need, while making a lasting positive impact on the world. We believe in smart style.    

   

THE FOSTER GRANT VOICE IS NOT   

Pretentious, negative, demeaning, authoritative, too serious, self-centered, weak, uneducated, boisterous, showy. That’s not us or our consumer.   

  

THESE PHRASES DISTINGUISH OUR BRAND FROM OTHERS    

The Original American Sunglass Brand®, The #1 Non-Prescription Reading Glasses Brand Worldwide, see more-be more, a global leader in eyewear, effortless style, true quality, representative of all our consumers around the world, fuel your originality, express yourself, 95+ years of style, new generation of style, a look and life unique to you, spirit of innovation, style and originality, high quality modern eyewear that helps you care for your eyes, smart style, our vision is loving yours, pioneering originality, contemporary imagination, imaginative sensibility, distinctive originality, inspired practicality, innovative inspiration, vibrant innovation, fashionable sensibility, fashionable sophistication, global originality, iconic originality, modern sophistication, next generation sophistication, pioneering modern style, practical innovation, revolutionizing practical style.    

THESE WORDS CHARACTERIZE FOSTER GRANT   

   

  • clear    

  • contemporary    

  • diverse    

  • expressive    

  • fashionable     

  • global    

  • iconic     

  • innovative    

  • inspiring    

  • intelligent    

  • leader    

  • modern    

  • next generation    

  • original    

  • practical    

  • quality    

  • revolutionary    

  • sensible    

  • strong    

  • style    

  • trend-conscious    

  • trustworthy    

  • unique    

  • visionary  

THESE WORDS ARE NOT ASSOCIATED WITH OUR BRAND   

   

  • bargain   

  • budget   

  • basic   

  • cheap   

  • discount   

  • economical   

  • flimsy   

  • heavy  

  • inexpensive   

  • low-cost   

  • lower tier   

  • market-down   

  • modest   

  • reduced   

  • savings   

ALTERNATIVE LANGUAGE SUGGESTIONS  

   

accessible not cheap or inexpensive   

without the premium cost not economical, or low cost   

a smart price not bargain, discount, lower tier, or budget   

durable not heavy   

wearable not basic  

flexible not flimsy   

practical not modest, marked down, saving money, or reduced   

Next, finding the unique qualities of each collection helped give them their own identity while staying true to the overall brand voice.

THE CALIBLUE VOICE SOUNDS LIKE THIS  

Smart, informative, and very laid back. We speak to our consumers with an unassuming confidence because that’s who they are- relaxed, optimistic, and pumped that a collection this functional looks this good.  

We’re adding laid-back, casual, surfer-inspired language to the Foster Grant voice. 

THE FASHION VOICE SOUNDS LIKE THIS 

Informative, high class, but still fun and down to earth. Because this is a polished fashion collection that’s part of a brand that speaks to its consumers with respect and esteem. 

The fashion tone embodies the Foster Grant voice and adds touches of fashion-forward, cultured language. 

These guides allowed me to write unique stories behind each collection in a way that stayed true the brand.

Get stoked for a collection that brings the protection you’ve come to expect in a Foster Grant lens to casual, trendy looks. Scratch and impact resistance with polarized technology create the ideal combination of functional and cool. Hang out on shore in style in between sets or just watch peacefully from the sand while enjoying the sun. Whether you live the surfer lifestyle or just have great taste from the beach, you’ll feel like you’re hanging ten. The Foster Grant CaliBlue™ collection offers laid-back styles born in the waves of California.    

Take your vision abroad with the Foster Grant Fashion collection’s styles inspired by the latest in high fashion. From New York to London, and Paris to Milan, each look will impress even the most avant-garde trend-setter. Lunch on top of the Eiffel Tower? A stroll by Buckingham Palace? Or maybe shopping on 5th Avenue. These styles will transport you to the most fashion-forward places on earth. This collection combines Foster Grant’s history of innovation with modern, unique ladies’ styles not found anywhere else. True quality, chic looks, and superior comfort will make them hard to take off. Find a look that takes you wherever you want to go, with refined innovation for the fashion forward.   

The final product.

Foster Grant Brand Copy and Messaging Manifesto for consistency across all channels.

Five category guides including Blue Light, Fits and Clips, Optical, Readers, and Sun.

55 collection guides with unique personalities.

One Intelligent and informative yet social and easygoing brand voice.